In this Help Section, you'll find questions and answers for everything else outside the main categories.
Stops supports GDPR-compliance and your right to own your data.
To export all of your Stops data in the form of a Data Archive:
- Open the Stops app.
- Go to your My area (bottom menu, far right).
- In the Settings area, tap on Account.
- In the Download your account data section, tap on Request to download your Data Archive.
- Immediately, your Archive will begin to be processed.
Your Data Archive will include all personal details, stops, cubes and other content you have shared with Stops to date.
Depending on the size of your account, it may take up to 2 weeks for processing. Once your Data Archive is ready to go, you will receive an email with download instructions.
To delete your Stops account:
- Open the Stops app.
- Go to your My area (bottom menu, far right).
- In the Settings area, click on Account.
- In the Delete your account section, click on Delete.
Once you select delete, your account will be queued for deletion within 14 days. If you change your mind within that timeframe, you can log back in to restore your account from this same area.
Before you delete your account, you should consider exporting and downloading your Data Archive.
You can upgrade your account to a Premium subscription. It’s free for at least 1 month from the time you register.
Via Stops apps:
- Open the Stops app.
- Tap on the My icon (your icon, at the far right of the bottom navigation menu)
- In the upper section, tap on the invitation for becoming a Premium member.
Via Stops Web/Desktop version:
- Go to Stops Login page for the Desktop version and log in.
- On the left hand side of the screen, look for your user thumbnail.
- Click the Upgrade to Premium button.
Once upgraded, you’ll see lots of cool features that let Premium users custom their appearance across Stops.
You can control your color, branding and appearance in Augmented Reality and offer Ads (Boost!) across Stops.
Stay tuned as we roll out lots of new features for Premium users:
- Geo-fencing and geo-domains – turn any property into a smart location.
- Contactless Entry Solutions
- Contactless Payment Solutions
- Geo-based Ad syndication
Want to be a hero? Report a Bug and we’ll squash it out for you right away.
Absolutely.
Feel free to follow our Sandbox development on our Videos page.
Always feel free to Report a Bug or Contact Us. We’ll send a virtual hug for every contribution.